Ticketing Consultant
JOB
RESPONSIBILITIES:
• Consult and design
tailor-made itineraries to meet the client’s requirement: Tickets, transfers,
accommodation, tours & meet & greet at airport, receive feedback from client
to ensure clients get a complete service.
• Regularly respond and action queries of varying urgencies to ensure the
client’s requirements can be met.
• Check most possible sources of rate availabilities for services as per the
requirements of clients and renegotiate rates with DMCs and suppliers to get
the best rates for clients
• Send promotional items to client groups to increase business with existing
clients
• “Smart sell†to clients such as upselling of add-ons, capitalizing on
enquiries with certain direct hotel contracts to bring in productivity for ART.
• Follow up on payments with clients to ensure all payments recorded on the
system are received.
• Record all the enquiries and follow up to update with status of bookings
regularly
• Report on all daily activities to Finance and to Senior Managers. This
ensures that any reconciliation on Finance’s end can be completed as smoothly
as possible and Senior Managers are aware of daily operational activities
JOB REQUIREMENTS:
• At least 3-5 years relevant
experience in Tourism
• Travel industry knowledge
• Previous experience of working with travel systems
• Good relationship building skills
• Ability to work to deadlines
• Ability to multitask
